CANCELLATION, RETURN & REFUND POLICY

1. Cancellation Policy

At NYRVA LIFE, we process orders promptly to ensure timely doorstep delivery across India. Please review our order cancellation terms below:

• Customers can request order cancellation only before the order is dispatched.
• Once an order has been dispatched, cancellation is not allowed.
• Change of mind after dispatch is not a valid reason for cancellation.
• Customers must contact NYRVA LIFE through WhatsApp at +91 8667698604 for pre-dispatch cancellation requests.
• NYRVA LIFE may cancel orders due to product unavailability, payment issues, incorrect delivery information, or operational reasons.
• If NYRVA LIFE cancels an order after receiving payment, the payment will be refunded in full.

2. Return Policy

NYRVA LIFE offers natural herbal formulations crafted for personal wellness. To maintain strict product integrity, safety, and hygiene standards:

• All products are non-returnable for change-of-mind reasons.
• Products cannot be returned simply because customers no longer wish to use them.
• Opened, unsealed, used or partially consumed products cannot be returned due to personal preference.
• Disliking the taste, smell or texture of a product is not an accepted reason for return.
• This policy does not affect customers' rights regarding defective, damaged, incorrect or non-compliant products under applicable consumer laws.

3. Damaged, Defective or Incorrect Products

We take utmost care in packaging our herbal products. In the event you receive a shipment that is damaged, defective, or incorrect:

• Customers should contact NYRVA LIFE through WhatsApp at +91 8667698604, preferably within 24 hours of receiving the product.
• Customers should provide:
  • Order number and registered contact details.
  • Clear photographs or an unboxing video.
  • Photographs of the product packaging and shipping label.
• After reviewing the complaint, NYRVA LIFE will provide an appropriate resolution, including replacement or refund, as applicable.
• The 24-hour period is requested for prompt investigation and does not restrict customers' legal rights.

4. Refund Policy

Refunds are administered according to clear and transparent eligibility criteria:

• No refund is provided for change-of-mind cancellation after dispatch or products that are no longer required.
• Pre-dispatch cancellations are eligible for a refund.
• Verified defective products, incorrect shipments or cases where a refund is legally required will be refunded through the original or verified payment method.
• Approved refunds are generally initiated within 5–7 business days after approval, subject to payment provider timelines.

5. Refusal of Delivery

Customers should be available to receive their orders at the designated shipping address provided during checkout:

• Refusing or failing to receive a shipment does not automatically qualify for a refund.
• Such cases will be reviewed according to the circumstances and applicable law.

6. Customer Support

Our support team is available on WhatsApp to assist you with order inquiries and policy guidance: